©2017 by GLOBEOSS

Customer Experience Management 

Customer Experience Management

  • Providing end to end customer experience analytics, with smart critical moments handling (e.g. Care Moments, Revenue Moments, Up-sell Moments, Roaming Moments and etc.).

  • Provide proactive customer care using artificial intelligence and machine learning algorithms.

  • Monitor potential customer experience issues in the network and enable your customer service representatives to contact your customer proactively upon detection of incidents, even before a complaint is made.

Enterprise Customer Service Operation Dashboard

  • Providing key enterprise customers service operations dashboards and analytics, covering end-to-end multi technology, multi domain for mobile and fixed line services.

  • Proactive care for the key enterprise accounts.

  • Customer impact will be proactively monitored and issues can be identified and dealt with before the corporate customer make a complaint.

  • SLA monitoring for enterprise customers.

Insights to Actions -

Actionable Deep Packet Inspection(DPI)

  • Providing end-to-end insights to actions. Traffic analytics and management (like video traffic management, congestion management fair split, access network congestion management and etc.), WiFi traffic management, policy and charging control, QoE actions and etc.