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NOC Managed Services

 

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Challenges

MCMC (Malaysian Commission and Multimedia Commission) launched Mobile Number Portability for Malaysia. The challenge was to select a credible NOC service provider that could monitor the MNP infrastructure and provide service desk service to all the mobile and fixed-line operators in Malaysia.

 

Solutions

GlobeOSS was selected to provide 7x24x365 NOC and Service Desk services to MCMC. Our GlobeOSS Managed Services Centre comprises of redundant site monitoring infrastructure to ensure all our customers in the region receive the best possible monitoring services. GlobeOSS also provides analytic and reporting services to MCMC.

 

Results

GlobeOSS enables MCMC to launch the MNP services successfully nationwide and continue to provide the support services needed for MNP infrastructure for Malaysian operators. Reporting and analytic services provide MCMC to analyze the transaction and provide inputs for policy and regulatory planning.