Service Assurance

Service Operation Centre (SOC) Dashboard

  • Providing end-to-end service operation dashboards. All information from the network will be correlated from fault management system, inventory system, trouble-ticketing system, CRM system, performance management system and probe system.

  • Root cause analysis, Impacted customer analysis, Network weather, Forecasting will be carried out using machine learning and artificial intelligence for problem detection and resolution for all the data sets ingested into the system.

  • SOC dashboard uses AI to gain insights, predict outcomes and enable accurate prescriptive actions to network operations.

Smart Capacity Planning

  • Customer experience and value driven capacity planning to optimize network investment.

  • Have forecasting and machine learning capability.

Roaming Analysis

  • Providing AI/ML capability to roaming analytics for both inbound and outbound subscribers

Advanced Service Assurance

  • Providing end-to-end service assurance for customer, service and network.

  • Machine Learning and Artificial Intelligence capability will be applied to all data sets, providing advanced Service Assurance capability.