top of page

Business Analyst

Full-Time (Permanent)
Location: Shah Alam

Job Responsibilities

  • Understand business needs and requirements, be curious and ask the important questions.

  • Preparing Business Requirement proposal.

  • Enable effective and strategic decision-making by analysing data from multiple sources and provide any possible use cases or report for customer

  • Develop presentations that vividly and clearly communicate your analytical results and actionable insights for a diverse range of audiences.


  • Incident Reporting

    • When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).

    • If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.


  • Minimum of a Bachelor’s degree, preferably in Mathematics, Statistics, Computer Science or related fields. Masters is an advantage.

  • Professional certifications for any business intelligence solution would be an additional advantage.

  • Proven working experience in data analysis. Preferably at least 2 years of experience working in:

  • Business users to gather requirements and design solutions; and/or

  • Data analysis, excel and PowerPoint; and/or

  • Cloud technology involvement

  • Writing SQL query and building reports and dashboards with any business intelligence tool such as Tableau, QlikView/Qlik Sense, Power BI or equivalent

Essential Skills

  • Able to engage with various users to translate business requirements into data requirements.

  • Good understanding of cloud technology

  • Good understanding of dimensional modelling and data warehouse concepts

  • Strong mathematical skills to help collect, measure, organize and analyze data 

  • Solid problem-solving skills and creative thinking to identify new solutions.

  • Adept at queries, writing reports, and making presentations

Personal Attributes

  • Natural curiosity with a goal / data-driven approach and focus.

  • Great communicator, insightful, assertive, and independent with a proactive character.

  • Able to work independently to multi-task, balance priorities and manage deadlines.

  • Comfortable on both business and technical fronts to engage with diverse teams.

  • Accuracy and attention to detail

  • Go getter with a ‘do-what-it –takes-to-get-it-done’ attitude

  • Aptitude for learning new technology and takes pride in his/her own work.

  • Exemplify superior time management skills and capable of working productively with minimal supervision.

bottom of page