GlobeOSS
Telecom, Media and Technology

GlobeOSS Advanced Digital Analytics services enable our customers to derive value from massive digital data into a world of insights and intelligence.

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Analytics has now become the backbone of telecom, media and technology industry.  GlobeOSS has been working in the telecommunication industry for more than 15+ years and is uniquely positioned in using cloud-enabled AI to help our customers forward.

With 5G into the picture, GlobeOSS is well positioned to help our customers in digital operation, digital customer experience, digital business and digital security and fraud. Analytics and automation will be the main driver for us moving forward.

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Telecommunication, Media and Technology Use Cases

Assuring the smart digital world by unleashing the data analytics in every part of the operation.

Improves user experiences with best-in-class digital e2e digital experience services - ensure every application is available, functional, fast, and efficient across every channel.

Transforming the world digital data into a world of insights and intelligence. 

Delivering services that unlock the potential of automated security.

Technology

Telco
Digital Operation

Assuring the smart digital world by unleashing the data analytics in every part of operations.

 

Telco Digital Business
and Experience

Improves user experiences with best-in-class digital e2e digital experience services - ensure every application is available, functional, fast, and efficient across every channel.

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Autonomous Operation (Virtual NOC)

Automate 100% of the first-line Network Operation Center (NOC). With our closed-loop solution and services, network operators can automate the ticket handling process, reduce OPEX, time to action, and improve customer experience.

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Active Test Analytics

The automated Test Systems Services provides a set of tools/services that enable operators to automate manual testing and monitoring processes. It can be used at all stages of the network lifecycle; from design to deployment and operations; by both lab and production teams. It includes the capability to run variants of existing test cases (5G, IoT, voice, data, messaging, and etc.), and also allows power users to define new test cases or scenarios by using keyword-driven scripting on top of a group of testing building blocks. 

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Infrastructure & Fiber Monitoring

GlobeOSS provides services to enable end-to-end infrastructure management to enable efficient planning, design, and operations solutions for communications service providers. Remote fiber testing & monitoring solutions can be built based on fixed OTDR test equipment placed at strategic central locations across the network. 

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Service Assurance & Analytics

Our solutions help CSPs deploy next generation 3G/4G/5G NOC/SOC by building on the core capabilities of fault management, performance management, service quality management, inventory management, trouble ticketing, and workforce management through outcome-based solutions. 

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Device Management & TR69 Ecosystem Analytics

Simplify device management and reduce the burden on customer care with GlobeOSS Services for vendor-agnostic, massively scalable TR-069 software platform that manages and monitors devices over any network. Our services will provide deeper insights into the in-home wifi network and other services. This will allow broadband network operator to deliver pre-emptive support, measure service quality and speed, as well as improve customer experience and QoE; all while driving cost reductions with greater operational efficiency.

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Service Operation Center & Analytics

Next Generation NOC/SOCs use an early warning system comprised of multiple models that constantly monitor and analyze data in near real-time streams of incoming network and service data. These analytics run automated tasks and algorithms across the data to identify precursors of potential degradations and failures, change in traffic patterns, capacity, and utilization.

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Service Orchestration & Analytics

The solution will be able to ensure the business acceptance, service fulfilment, and assurance. This project will enable Telco operators to meet stakeholder objectives by gaining leverage and greater success in the fiercely competitive and ever evolving market, to derive realize values like reduce time to market, improve customer experience, reduce OPEX, improve operational agility/efficiency, and establish E2E service fulfillment process.  

 
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Marketing Automation & Analytics

Enables our clients to maximize the value of individual customers and micro-moments of interaction using advanced machine learning analytics and contextual real-time decisioning. Includes Customer Data Platform, Real-Time Decisioning , Behavioural Analytics , Omni-Channel Orchestration, AI / ML ,Cloud or On-Premise , Marketing Experimentation, and Flexible Configuration.

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Digital Experience Analytics

Leverages Big Data architecture to manage real-time and batch data from millions of customers in the network, offering Service Providers an open environment which can be easily integrated with their data-lakes and BI tools. Machine Learning and Artificial Intelligence algorithms are used to extract key patterns from the data and translate them into ground-breaking use cases for network prediction and automation.  The portfolio leverages big data-driven mobile analytics to uncover customer insights. These, in turn, are leveraged to ensure enhanced revenue and customer experience.

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Customer Experience Management

Leverages Big Data architecture to manage real-time and batch data from millions of customers in the network; offering Service Providers an open environment which can be easily integrated with their data-lakes and BI tools. Machine Learning and Artificial Intelligence algorithms are used to extract key patterns from the data and translate them into ground-breaking use cases for network prediction and automation. 

The portfolio leverages big data-driven mobile analytics to uncover customer insights. These, in turn, are leveraged to ensure enhanced revenue and customer experience.

This includes features like Cloud Native, Multi Technology and Multi Domain, Prediction of Customer Complaints, Customer Experience Models and NPS Alignment, Churn Propensity Models, Clustering of Subscribers, and Customer Centric Predictive Models.
 

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Loyalty and Rewards Analytics

Enable end-to-end engagement marketing solution; designed to create reward-based promotional campaigns and loyalty programs throughout the consumer’s lifecycle journey.  The solution enables brands to digitally engage with both existing and potential customers - effective promotions, faster consumer acquisitions, up-selling/cross-selling, and enhancing brand loyalty. 

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Digital Business Support System (Digital BSS)

Powered with modular architecture that enables Telco Operators to access to new revenue sources in the digital world while accelerating time to launch and scaling new differentiated lines of businesses, such as IoT, 5G, cloud applications, and virtualized services.  Includes Billing Management, Customer Management, Product Management, Sales Management, Commerce, Product Catalog, and Order Management.

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Digital Engagement Analytics

Focussed on customer engagement on digital channels. Customer engagement automation platform delivering engaging and personalized customer experiences on digital channels, enabling right content, right time, right place and right customer. Includes Dynamic Segmentation Social Ad Management, Role Based Access , Website Tracking , Email Marketing , Landing Pages and Forms, Social Media Marketing, Dynamic Personalization, Mobile Marketing, Omni-Channel Digital Journeys, Online Store Integration, Dashboards and Analytics, and AI and ML. 

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Retail Sales & Commerce Analytics

Enabling commerce and sales and distribution solution that optimizes and automates retail operations across Direct, Online, and Indirect sales channels using a single platform. It aims to simplify business operations and minimize operational overheads and losses, while enabling operators with total control over all retail operations, Omni-channel inventory fulfilment, and customer journey across direct and in-direct sales channels. 

Telco Digital Analytics

We transform the world digital data into

world of insights and intelligence. 

 
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Telco Big Data Analytics

Unlock your data’s potential with GlobeOSS Data Analytic Services. Empower everyone to get insights by removing traditional constraints of scale, performance, and cost to solve business challenges. Optimize business outcomes with real-time intelligence and streaming analytics. Maximize value from data with a flexible, open, and multi-cloud platform. Services includes Data Analytic Services, Data Modelling, Data Visualization, ELT Services, Cloudera / GCP / Azure / AWS  and Data Science Services (AI/ML) 

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Telco Data Science

Enabling companies to realize the goldmine of insights, delivering highly personalized experiences for customers, navigating the path to Monetization of data. We deliver value through data science as a service. Services include CVM AI/ML Models, Model Algorithms, Model Accuracy, Model Design Framework, Data Exploration, Model Development, Model Deployment and Model Performance Monitoring

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Revenue Assurance Analytics

We provide revenue assurance analytics to quickly identify, monitor and manage potential losses and revenue leakages. Revenue assurance is a critical part of enterprise financial management, ensuring businesses have clear oversight to avoid potential revenue leakage. We provide solutions to empower enterprises with data-driven understanding of their revenue pathways. Ensures accurate charging, billing, and accounting of all revenue generating events from both customers and partners. 

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Telco Big Data Analytics

Unlock your data’s potential with GlobeOSS Data Analytic Services. Empower everyone to get insights by removing traditional constraints of scale, performance, and cost to solve business challenges. Optimize business outcomes with real-time intelligence and streaming analytics. Maximize value from data with a flexible, open, and multi-cloud platform. Services includes Data Analytic Services, Data Modelling, Data Visualization, ELT Services, Cloudera / GCP / Azure / AWS  and Data Science Services (AI/ML) 

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Telco Operational Analytics

Assuring the smart digital world by using data analytics in every part of the operations. Data does not drive the organization, decision do. Operational analytics helps our customer to make better decisions every time. Prepare data, explore, model, register, deploy, decisions, action, results, monitor
and retrain. 

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IOT Analytics

We build our framework to enable customised and full integrated solutions into existing process flows only to optimise them and make them more profitable. Many out of the box analytics. Services include Air Quality, Smart Parking, People Counting, Temperature and Humidity, Parks and Grounds, Smart Metering, Building Environment, Manhole Monitoring, Parks and Grounds, Waste Management, Streetlights, Water Quality, Machine Monitoring, Leak Detection, Water Level Monitoring, Asset Tracking and Traffic Monitoring 

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Advanced Telco Analytics

Leveraging the advance data analytics technology (including opensource), GlobeOSS provides innovative analytic services, algorithms and data science to solve unique business problems. We do this through the simplification of data preparation, quick and simple model creation and deployment of best models into action quickly. This includes Data Mining, Statistical Analysis, Forecasting, Text Analytics, Optimization and Simulation 

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Telco Geospatial Analytics

Unlock the power of spatial analytics. 80% of data collected by businesses has a location component, but only 10% is used to drive decision-making. Enable organisation to tap into spatially-driven analytics have a unique opportunity to gain an edge and deliver on business goals. Geolocation, smart-capacity planning, service optimisation, radio analytics etc.

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Public Service Analytics

We service public sector through location intelligence analytics. The solution will connect to 5G, 4G, 3G and 2G network, that will protect the citizen and reach the right audience at any point in time. Public Health Analytics.

Pubic Warning System : Instantly reach close to 100% of the population by preparing, orchestrating, and disseminating alerts throughout varied complementary channels in due respect to data privacy regulations. 

Crisis Management : supports a wide range of public bodies regarding crisis management, emergency alerts, public warning, and safety of communities 

Location Investigations : An holistic location of subscribers and devices providing Public authorities with the means to locate suspects or endangered persons, ​track suspects in the past and trace suspicious targets and activities. 

Mobile Network Operator : Fits perfectly into the national public warning architecture. It combines cell-broadcast and location-based SMS technologies to disseminate messages effectively. 

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Advanced Data Analytics

Cloud, On-Prem or Hybrid - helping our Telco customers in digital operation, digital customer experience, digital business and digital security and fraud. 

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AI & Machine Learning

Unlock new possibilities and amplify our impact for Telco subscribers and businesses with AI/ML

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Geospatial Data Science

Analysing spatial data combined with analytics and AI/ML for positive Telco business impact.

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Internet of Things (IOT)

With our expertise in data analytics and AI/ML, we will also enable Telco and it's enterprise business to create sustainable IOT initiatives - edge, cloud and hybrid.

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Security analytics

Helping our Telco customers and the enterprise customers in automating SOC, using many supporting tools like data analytics, SIEM, Threat Intelligence, SOAR and Endpoint security.