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Digital Business
and Experience
Improves user experiences with best-in-class digital e2e digital experience services - ensure every application is available, functional, fast, and efficient across every channel.
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Marketing Automation
& Analytics
Enables our clients to maximize the value of individual customers and micro-moments of interaction using advanced machine learning analytics and contextual real-time decisioning. Includes Customer Data Platform, Real-Time Decisioning , Behavioural Analytics , Omni-Channel Orchestration, AI / ML ,Cloud or On-Premise , Marketing Experimentation and Flexible Configuration
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Loyalty and Rewards Analytics
Enable end-to-end engagement marketing solution designed to create reward-based promotional campaigns and loyalty programs throughout the consumer’s lifecycle journey. The solution enables brands to digitally engage with both, existing and potential customers - effective promotions, faster consumer acquisitions, up-selling/cross-selling and enhancing brand loyalty.
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Digital Engagement Analytics
Focussed on customer engagement on digital channels. Customer engagement automation platform delivering engaging and personalized customer experiences on digital channels, enabling right content, right time, right place and right customer. Includes Dynamic Segmentation Social Ad Management, Role Based Access , Website Tracking , Email Marketing , Landing Pages and Forms, Social Media Marketing, Dynamic Personalization, Mobile Marketing, Omni-Channel Digital Journeys, Online Store Integration, Dashboards and Analytics, AI and ML.
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Digital Experience Analytics
Leverages Big Data architecture to manage real-time and batch data from millions of customers in the network, offering Service Providers an open environment which can be easily integrated with their data-lakes and BI tools. Machine Learning and Artificial Intelligence algorithms are used to extract key patterns from the data and translate them into ground-breaking use cases for network prediction and automation. The portfolio leverages big data-driven mobile analytics to uncover customer insights. These, in turn, are leveraged to ensure enhanced revenue and customer experience.
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Digital Business Support System (Digital BSS)
Powered with modular architecture that enables Telco Operators to access to new revenue sources in the digital world while accelerating time to launch and scaling new differentiated lines of business, such as IoT, 5G, cloud applications and virtualized services. Includes Billing Management, Customer Management, Product Management, Sales Management, Commerce, Product Catalog and Order Management
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Retail Sales
& Commerce Analytics
Enabling commerce and sales and distribution solution that optimizes and automates retail operations across Direct, Online, and Indirect sales channels using a single platform. It aims to simplify business operations and minimize operational overheads and losses, while enabling operators with total control over all retail operations, Omni-channel inventory fulfilment and customer journey across direct and in-direct sales channels.
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Customer Experience Management
Leverages Big Data architecture to manage real-time and batch data from millions of customers in the network, offering Service Providers an open environment which can be easily integrated with their data-lakes and BI tools. Machine Learning and Artificial Intelligence algorithms are used to extract key patterns from the data and translate them into ground-breaking use cases for network prediction and automation.
The portfolio leverages big data-driven mobile analytics to uncover customer insights. These, in turn, are leveraged to ensure enhanced revenue and customer experience.
This includes features like Cloud Native, Multi Technology and Multi Domain, Prediction of Customer Complaints, Customer Experience Models and NPS Alignment, Churn Propensity Models, Clustering of Subscribers and Customer Centric Predictive Models
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