NOC Engineer

Full-Time (Permanent)
Location: Shah Alam

Job Responsibilities

  • System Monitoring

    • Monitor the performance and capability of monitoring systems using diversified tools.

    • Figure out the malfunctioning of hardware, software, and environmental alerts.

    • When a problem is recognized, NOC Engineers does the first level troubleshooting.

 

  • Problem Troubleshooting

    • Work to triage or troubleshoot the issues, within their defined areas.

    • NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow.

    • This may include coordinating with third-party vendors, customer contacts, or inter-department teams for a holistic solution.

 

  • Issue Tracking

    • In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.

    • This helps in increasing the expert base of NOC and helps in maintenance of system’s health record.

    • NOC has a ticketing system that the NOC Engineer is accountable for updating.

 

  • Incident Reporting

    • When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).

    • If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

Requirements

  • Diploma/Degree in computer science, computer engineering, or a similar field.

  • Minimum 1 year experience working as a NOC engineer.

Essential Skills

  • Experience deploying, managing, and troubleshooting network infrastructures.

  • Good troubleshooting skills.

  • Ability to work flexible hours.

  • Good written and verbal communication skills.

  • Ability to work well under pressure.

Personal Attributes

  • Ability to work in shifts for 24x7 coverage.

  • Motivated, independent, team player and able to build and maintain good relationship with customer.