Challenge:
Our telco operator company was facing challenges with revenue leakage and inaccurate billing across various areas, including mobile and fixed network usage, network reconciliation, porting, and roaming reconciliation. We needed to identify the root causes of these issues and address them to improve our financial performance and customer satisfaction.
Solution:
To address these challenges, we partnered with GlobeOSS, a leading provider of revenue assurance solutions for telco operators. GlobeOSS conducted a comprehensive review of our billing processes, systems, and network operations and recommended solutions tailored to our specific needs across various areas, including:
Mobile usage: The solution helped us to identify and correct billing errors related to mobile usage, which reduced revenue leakage and improved billing accuracy.
Mobile network usage and trend: The solution helped us to monitor mobile network usage and trends to identify potential revenue leakage and billing errors.
Network reconciliation: The solution helped us to reconcile network usage data to identify and correct discrepancies.
Fixed line usage: The solution helped us to identify and correct billing errors related to fixed line usage, which reduced revenue leakage and improved billing accuracy.
Fixed network usage and trend: The solution helped us to monitor fixed network usage and trends to identify potential revenue leakage and billing errors.
Fixed network reconciliation: The solution helped us to reconcile fixed network usage data to identify and correct discrepancies.
Porting: The solution helped us to monitor and reconcile porting data to identify and correct billing errors related to number porting.
Subscriber dashboard: The solution provided us with a dashboard that allowed us to monitor key performance indicators related to revenue assurance, including revenue leakage, billing errors, and fraud incidents.
Roaming reconciliation: The solution helped us to monitor and reconcile roaming usage data to identify and correct discrepancies.
Results:
The revenue assurance project with GlobeOSS's solution resulted in significant improvements in our financial performance and customer satisfaction across various areas. We were able to reduce revenue leakage by 20% and billing errors by 25%. We also saw a reduction in customer complaints related to billing, which improved our customer satisfaction scores.
In addition, the revenue assurance project helped us to identify and prevent fraud, which resulted in a 15% reduction in fraud incidents. This was achieved through the implementation of advanced fraud detection and prevention tools, as well as training for our staff on how to identify and respond to fraud attempts.
Business Benefits:
The revenue assurance project with GlobeOSS's solution had several important business benefits for our telco operator company across various areas, including:
Improved financial performance: By reducing revenue leakage, billing errors, and fraud across various areas, we were able to improve our bottom line and increase profitability.
Enhanced customer satisfaction: With fewer billing errors and complaints across various areas, we were able to improve our customer satisfaction scores and retain our customer base.
Increased operational efficiency: The revenue assurance project with GlobeOSS's solution helped us to streamline our billing processes, systems, and network operations across various areas, which resulted in increased efficiency and productivity.
Compliance with regulatory requirements: The revenue assurance project with GlobeOSS's solution helped us to comply with regulatory requirements related to billing accuracy and fraud prevention across various areas, which reduced our risk of penalties and legal action.
Overall, the revenue assurance project with GlobeOSS's solution was a success, and we continue to work with GlobeOSS to monitor and improve our billing processes, systems, and network operations across various